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The Friends and Family Test

The Friends and Family Test (FFT) was introduced into GP practices at the end of 2014.  It is a short survey to help us assess how our patients rate the service we provide.  There is also the opportunity to suggest an improvement that we might make.  You do not have to write your name, so everything is anonymous.

The FFT can be completed after any dealing with the surgery - consultation, phone call, home visit - it doesn't matter what, we are keen to find out what you think about us.  All responses will be read after the end of each month and a report posted in the surgery and on this website.  We hope to be able to identify some action that we can take to help improve your experience at Stroud Valleys Family Practice.

Please take a few minutes to complete the survey, either on line - see the link under  "Have your Say" - or when you are in the surgery.  If you would like any help with completing it, just let us know.  We can also help with translation if needed.

Thank you for helping us to improve the service that Stroud Valleys Family Practice provides for its patients.

 Feedback & comments from February 2020

100 % would recommend us to their family and friends.

You commented that you receive an excellent, understanding service from all the staff.

A water cooler in the waiting room or a tea/coffee machine was suggested.

We are unable to have hot drinks in the waiting room for safety issues but if you require a cup of water please ask the Reception Staff who will be happy to assist you.

Patients & Carers visiting the Practice will now be required to put their number plate into the key pad in the Practice.

Many thanks

Please help the reception staff at busy times by using the electronic self check-in screen - we promise you we are not reducing the number of reception staff that we have!

We will continue to work hard to maintain a high standard of service and we want you to keep us informed of any changes that you  think could help to improve the care you receive.  


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