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Comments,complaints,compliments

Your feedback is important to us.  Without it we do not know what people think about the service we provide or the changes you might llike to suggest.

If you would like to comment on the service we offer please do so - you can write to the practice manager, Annette Brown, at the surgery address or you can simply speak to one of the reception team who will ensure that your comments are passed on.

We welcome compliments, and it is very helpful to let staff know that the service they are giving is appreciated.

Should you at any time feel unhappy with the service we have provided to you please be assured that we will listen to your concerns.  Again, you can write to the practice manager or you can ask to speak to her. 

Complaints and comments are not recorded in medical records and will have no effect on the treatment you receive from us.

The following document is a description of our complaints procedure

Practice Complaints Procedure

  



 
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